Shipping Policy
At Loftdiary, we work to make every order reach you safely and efficiently. We currently ship to customers across North America, Europe, Asia, and Oceania. Shipping times may vary depending on your destination, shipping method, customs clearance, and local delivery conditions.
Shipping Regions & Delivery Times
North America
We ship to destinations throughout the United States, Canada, and other eligible areas in North America.
Estimated Delivery Time: 14–28 business days
We process orders before shipment, and the estimated delivery time begins once the package has been dispatched. Delivery times may vary depending on the destination and local carrier operations.
Europe
We provide shipping to many destinations across Europe, including major European countries and regions where delivery service is available.
Estimated Delivery Time: 14–30 business days
International shipments may require additional time for customs processing or local delivery arrangements. Customers are responsible for any applicable customs duties or taxes imposed by their local authorities.
Asia
Orders can be shipped to eligible destinations throughout Asia.
Estimated Delivery Time: 14–28 business days
Delivery times may differ depending on the destination country, local postal network, customs procedures, and other transportation conditions.
Oceania
We ship to eligible destinations across Oceania, including Australia and New Zealand.
Estimated Delivery Time: 14–30 business days
Remote areas or locations with limited delivery services may require additional transit time.
Shipping Carriers
Depending on the destination, package size, shipping method, and local delivery conditions, orders may be handled by reputable international and local carriers, including:
USPS, UPS, FedEx, DHL, and local postal or delivery services.
The carrier selected for your order may vary based on the shipping destination and logistics arrangements. Once your order ships, we will provide tracking information when available.
Order Processing
Orders are normally processed within 2–5 business days before shipment. Processing time is separate from the estimated shipping time.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. We appreciate your patience while our team prepares your order.
Tracking Your Order
Once your order has been dispatched, you will receive shipping and tracking information when tracking is available for your selected delivery service.
Please allow some time for tracking information to become active after the package has been handed over to the carrier. Tracking updates may also be delayed while an international shipment is undergoing customs clearance or being transferred between carriers.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees according to the laws and regulations of the destination country.
Any customs duties, taxes, or fees imposed by local authorities are generally the recipient's responsibility. Loftdiary does not control these charges and cannot guarantee whether additional fees will apply to a particular order.
Delivery Delays
While we work with reliable shipping partners, delivery times are estimates, not guaranteed deadlines. Delays may occur due to customs inspections, severe weather, carrier disruptions, public holidays, incorrect or incomplete addresses, or other circumstances beyond our control.
If your package appears to be delayed, please check the latest tracking information first. You may also contact our customer service team at loftdiaryofficial@hotmail.com, and we will do our best to assist you.
Incorrect or Incomplete Address
Please carefully check your shipping information before completing your order. If you provide an incorrect or incomplete address, delivery may be delayed, or the package may be returned to the sender.
If you notice an address error shortly after placing your order, please get in touch with us as soon as possible at loftdiaryofficial@hotmail.com. We will assist before the order is shipped, though we cannot guarantee changes once an order has entered the shipping process.