Return Policy
At Loftdiary, we want you to feel confident when shopping with us. If your purchase isn't the right fit, we offer a straightforward return process for eligible items.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, please contact us within these 14 days. We may not accept returns requested after 14 days.
Return Conditions
To qualify for a return, the item should be:
- Unworn and unused
- In its original condition
- Free from stains, odors, makeup, or other signs of use
- Returned with the original packaging, tags, and accessories
For Ties, Bow Ties, and Cufflinks, please make sure the items have not been worn or used and remain in a condition suitable for resale.
Items that are damaged, altered, washed, or show clear signs of use may not be eligible for a return.
How to Request a Return
Step 1: Contact Us
Before sending anything back, please email our customer service team at loftdiaryofficial@hotmail.com.
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item if the product is damaged, defective, or incorrect
Our team will review your request and provide further return instructions.
Step 2: Receive Return Instructions
Once your return request is approved, we will provide you with the appropriate return address and any additional instructions.
Please do not send your package to the address listed on our website unless our customer service team specifically instructs you to do so.
Step 3: Prepare Your Package
Pack the item securely to help prevent damage during transportation. Please include all required original packaging, tags, accessories, and other relevant items.
We recommend using a shipping service that provides tracking, as Loftdiary cannot be responsible for returns that are lost or damaged in transit when the customer arranges the return.
Step 4: Ship the Return
Send the package according to the return instructions provided by our customer service team.
For returns due to personal preference, such as changing your mind, choosing the wrong style, or no longer needing the item, the customer is generally responsible for the return shipping cost.
If the item arrives damaged, defective, or incorrect due to our error, please get in touch with us before returning it so we can provide the appropriate solution.
Step 5: Return Inspection
After we receive your returned package, our team will inspect the item to confirm that it meets the return conditions.
Please allow 3–7 business days for the returned item to be inspected after it arrives at our facility.
Step 6: Refund
Once your return has been approved, we will process the refund to your original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us at loftdiaryofficial@hotmail.com as soon as possible.
Please provide your order number and clear photos of the item and packaging so that we can review the issue and determine the most appropriate solution.
If the problem is confirmed to be caused by an error on our part or damage during delivery, we will work with you to arrange an appropriate resolution.
Non-Returnable Items
Items that have been worn, used, washed, altered, stained, or damaged after delivery may not be accepted for return.
Returns may also be refused if the item is missing original packaging, tags, accessories, or other components where applicable.
Important Notes
You must request a return within 14 days of delivery. Please wait for return approval and instructions before sending your package.
We recommend keeping your return tracking number until we receive and process your return.
If you have any questions about our Return Policy or need assistance with a return, please contact:
Email: loftdiaryofficial@hotmail.com
Phone: +1 907-555-0147
We appreciate your understanding and will do our best to make the return process clear and convenient.